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Shipping & Order Policies

At White Lace Design, each invitation suite and personalized stationery order is thoughtfully created specifically for you. Because our products are customized and made to order, processing and shipping timelines may vary depending on the product, quantity, customization, and time of year.

Processing Times

Processing time begins after all required information has been received and your final proof has been approved.

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Digital proofs are provided for personalized invitation and stationery orders prior to printing. Please review your proofs carefully and respond promptly to help keep your order on schedule.

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Estimated processing times are provided within our Etsy listings and may vary during periods of high order volume.

PROOFS & FINAL APPROVAL

Nothing is sent to print until you have approved your final proof. Customers are responsible for carefully reviewing all names, dates, times, addresses, spelling, punctuation, website information, QR codes, and other details before approving a proof. Once final approval has been received and production has begun, changes may no longer be possible.

Shipping

White Lace Design currently ships orders from Pennsylvania, USA.

Shipping times shown at checkout are estimates provided by the shipping carrier and are separate from our production time. Once your package has been accepted by the shipping carrier, transit times are outside of our direct control. Carrier delays caused by weather, holidays, service interruptions, or other circumstances may occasionally occur.

Whenever available, tracking information will be provided through your Etsy order.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please contact us as soon as possible if you notice an error in your shipping address. Once an order has shipped, we cannot guarantee that the address can be changed or the package redirected. Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Delayed Packages

If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery. If you believe your package has been lost, please contact us through Etsy so we can help determine the appropriate next steps. White Lace Design is not responsible for shipping carrier delays or packages marked as delivered by the carrier. However, we will always do our best to help you navigate a shipping issue if one occurs.

Damaged Orders

We take great care when packaging your stationery.

If your order arrives damaged, please contact us as soon as possible after delivery through Etsy and include clear photographs of:

  • The damaged item(s)

  • The shipping box or mailer

  • The shipping label

  • Any visible damage to the packaging

Please keep all original packaging while the issue is being reviewed.

Samples

Invitation samples are intended to allow you to see and feel the quality, materials, printing, and construction of our stationery before placing your full order.

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Samples are sent with generic information rather than personalized wedding details to help protect our original designs.

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In-stock samples  have different processing times than personalized invitation orders.

Rush Orders

Rush service is not available. Because each order requires time for design, proofing, printing, cutting, and finishing, we recommend ordering early to allow plenty of time for your stationery to be thoughtfully completed.

Purchases Through Etsy

Products featured on this website may be purchased through our White Lace Design Etsy shop.

Orders placed through Etsy are also subject to the processing times, shipping information, policies, and terms shown on the applicable Etsy listing and during checkout. If information on this website differs from information provided for a specific Etsy order, the terms associated with that order will apply.

Questions About Your Order?

If you have questions about an existing order, please contact us through Etsy Messages so your message and order information remain together.

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